Privacy Policy

Who is responsible

Hemmings Floor Restoration Ltd, company number 13050190, registered in England and Wales, is the data controller for customer enquiries. Registered office: 51 Barker Avenue, Sutton-In-Ashfield, England, NG17 3FP.

Rebecca Hemmings is the designated contact for website enquiries and privacy requests. Contact hemmingslimited@gmail.com, or telephone 01623 431 928.

Information we receive

When you telephone or email us, we may receive your name, contact details, property postcode or location, information about the floor and the work required, room measurements and any photographs you choose to share.

If a discussion leads to a survey, quotation or restoration project, we may retain further correspondence, quotation and work records. We may also receive technical security or access information necessary to deliver and protect this website.

The enquiry form embedded on our Contact and Get an Estimate pages is provided by Hemmings Operations Hub at app.hemmingsltd.co.uk. Information entered into that form, including photographs you choose to upload, is submitted to the Operations Hub CRM rather than the older website Enquiry Inbox. You may instead contact us by phone or email.

If you send feedback through our Leave a Review page, we collect your name, email address, star rating, review text and whether you gave permission to publish it. Feedback is stored privately for moderation and is not automatically published or transferred into the Operations Hub CRM.

What we use information for

We use customer enquiries to respond, assess the proposed restoration work, discuss appointments and, if requested, prepare estimates or quotations. This normally involves taking steps at your request before entering into a contract.

We may retain relevant correspondence to manage customer service, ongoing work, disputes and the security of our services, where legitimate interests apply and do not override your rights. We may also retain records to meet legal duties.

An enquiry does not automatically sign you up for marketing messages. Marketing, if introduced, will be handled under the applicable consent and direct-marketing rules.

We use website review submissions to consider and respond to customer feedback. We only consider publishing your name, rating and review when you have separately chosen the optional publication permission and the review has been verified and approved.

Who can access your information

Hemmings staff and authorised technical service providers may access information where necessary to respond to enquiries, deliver services or support the website.

The public website and Hemmings Operations Hub use Base44. The embedded form is delivered from app.hemmingsltd.co.uk and may use technical security tools and authorised messaging services to process your request. If you contact us by email, your email provider and ours may process the message. The existing Shopify aftercare shop is separate, with its own privacy information.

We do not sell customer information to advertisers. New online enquiries are managed in the Hemmings Operations Hub CRM. Historical records in the former website Enquiry Inbox may still be retained according to applicable recordkeeping and deletion requirements.

How long information is kept

As a starting retention schedule, website enquiries that do not become customers are reviewed for deletion no later than 12 months after the last meaningful contact. An enquiry connected with an ongoing quotation or project may be retained for the duration of that work and any applicable legal, accounting or dispute periods.

Archiving a record in either system does not necessarily delete it. Authorised administrators should review and remove records no longer needed, subject to any valid preservation obligation. Deletion from an active system may not immediately remove backup copies. We will review the retention schedule as operational and legal requirements change.

Private website review submissions are retained for moderation and any necessary customer-service follow-up. Unpublished reviews and contact details should be reviewed for deletion when no longer needed; published reviews may remain displayed until withdrawn, corrected or removed under an applicable policy or rights request.

Storage and security

We use access controls and appropriate technical and organisational safeguards to protect information. Services used to host, back up or deliver communications may process data outside the UK; where this occurs, applicable data-protection safeguards must be used.

No internet-based service can guarantee absolute security. Please avoid sending sensitive personal documents or financial information unless specifically requested through an appropriate secure channel.

Photographs, examples and external websites

Photos you send for a flooring enquiry are used to assess the work. Customer property photographs should only be published as project examples where appropriate permission and rights have been established.

Some website pages link to external services, including the separate aftercare shop and social platforms. Their own privacy policies apply when you leave this website.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict processing of your personal information, or to object or request data portability. To exercise your rights, contact hemmingslimited@gmail.com.

You can complain to the Information Commissioner's Office at ico.org.uk if you are concerned about the way your personal information is handled.

Cookies and updates

Our Cookie Policy explains essential browser storage, security tools and external services. Optional analytics and advertising tracking are not currently enabled on this website.

This policy may be updated as website functions, contact methods or providers change. Last updated: 14 November 2026.